If your product is defective, we will exchange it for the SAME ITEM ONLY within 14 days of invoice date. All returns must have an RA# clearly denoted on outside packaging to prevent refusal of return. We will gladly offer exchange or credit of unopened software within 14 days of invoice date. A 15% restocking fee will apply. (No Exchanges or returns available on Custom CDG's).
Return Policy for Hardware and Accessories
We will offer an exchange for non-defective equipment within 10 days of invoice date. All non-defective returns will incur a 15% restocking fee. Customer will incur all shipping costs for the return of non-defective equipment. All equipment must be returned in its original packaging and must include all accessories that came with it (Cables, Microphones, Promotional Items, Manuals, Registration Forms, etc) All returned equipment must be in new condition or they will be sent back at customer expense and an exchange credit will not be processed.
Defective Hardware
We will replace or issue a refund on defective equipment within 10 days of original invoice date. All defective equipment must be returned in the original packaging and must include all accessories that came with it (Cables, Microphones, Promotional Items, Manuals, Registration Forms, etc).A return authorization number must be obtained from Karaoke Canada.Com and must be clearly marked on the outside packaging to prevent refusal of return. All equipment is inspected by a Karaoke Canada.Com before replacement or refund is processed. Returned equipment damaged due to apparent misuse or neglect will be returned at customer expense and neither replacement nor a refund will be processed. Manufacturer warranty applies after 10 days from the invoice date.
If a refund is requested:
Customer incurs all shipping costs for the return of defective equipment. We will refund the purchase price of the equipment less the shipping cost. If you received free shipping on your order, you will be charged for the original shipping.
*** Manufacturer Warranty and limitations apply to all hardware. Warranty on all karaoke machines is 1 year parts, 90 Days Labor. Customer is responsible for all related shipping charges for warranty repair***
